Refund Policy
Refund Policy – Beatie Lane Beauty
At Beatie Lane Beauty, your satisfaction is our priority. If you are not completely happy with your purchase, we are here to help. Please read this policy carefully before requesting a return.
📅 Returns Window
We accept return requests within 14 days of the delivery date. (excluding non-returnable items) After this period, we are unable to offer a refund or exchange.
✅ Eligibility for a Refund
To qualify for a refund, the item must:
- be unused and unopened
- be in its original packaging
- be in the same condition as received
- include proof of purchase (order confirmation or receipt)
🚫 Non-Returnable Items
Due to health, hygiene, and product nature, the following categories are non-returnable:
- cosmetics (makeup, skincare, body care, haircare)
- hygiene and personal care products (hands, feet, nails)
- fragrances and perfumes
- cleaning products (including detergents and fabric deodorizers)
Additionally, we do not accept returns for:
- products with broken seals or damaged safety packaging
- items missing tags
- final sale items
📦 Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery (excluding non-returnable items). Include your order number and photos.
🔄 How to Request a Refund
- Contact us at: infoblb@joworldemporium.com
- Provide your order number and reason for return
- Wait for return instructions
- Send the item using a trackable shipping method
- Once received and inspected, we will notify you of the outcome
💰 Refund Processing
Approved refunds are processed within 5–10 business days to the original payment method. (excluding non-returnable items) Processing time may vary depending on your bank or card provider.
🚚 Return Shipping Costs
Return shipping costs are the responsibility of the customer unless the item is damaged, defective, or incorrect.
❓ Questions
If you have any questions, please contact our support team. We are always happy to help.