Shipping policy
Thank you for shopping with JoWorld Emporium. We are committed to delivering your order with care and efficiency.
Processing Time All orders are processed within 1–3 business days (Monday–Friday, excluding public holidays) from our fulfilment centre in Lagos, Nigeria. Orders placed on weekends or public holidays will be processed on the next business day.
Processing time
We process orders within 1–3 working days (Monday to Friday, excluding public holidays) at our fulfilment centre in Lagos, Nigeria. Orders placed at weekends or on public holidays will be processed on the next working day.
Delivery within Nigeria
We deliver to all states in Nigeria. Estimated delivery times are:
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Lagos: 1–2 working days
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Other states: 3–7 working days
Delivery charges are calculated at checkout based on your location and the weight of your order.
International delivery
We currently deliver to selected international destinations. Delivery times vary by location and are typically 7–21 working days. International customers are responsible for any customs duties, import taxes or other charges imposed in their country.
Order tracking
Once your order has been dispatched, you will receive a confirmation email with tracking information, where available.
Delays
We cannot be held responsible for delays caused by customs clearance, courier disruptions or circumstances beyond our control. If your order has not arrived within the estimated delivery period, please contact us at infoo@joworldemporium.com.
Damaged or lost orders
If your order arrives damaged or is lost in transit, please contact us within seven days of the expected delivery date so that we can investigate and resolve the issue promptly.
Contact us
For any delivery enquiries, please email infoo@joworldemporium.com.