Terms of Service – JoWorld Emporium

1. About JoWorld Emporium

JoWorld Emporium is a general merchandise business serving retail customers and business customers across international markets.

These Terms of Service govern the use of the JoWorld Emporium website, the purchase of products and, where applicable, access to our B2B trade services.

JoWorld Emporium is a registered business name in Nigeria under:

Business Name Registration No. 9579998

In these Terms of Service, references to “JoWorld Emporium”, “JoWorld”, “we”, “us” or “our” mean JoWorld Emporium as the registered business identified above.

2. Acceptance of These Terms

By using our website, creating an account, placing an order or using JoWorld Emporium B2B services, you confirm that you have read, understood and agreed to these Terms of Service.

If you do not agree with these Terms, you should not use our website or services.

3. Customer Accounts

You may be required to create an account to access certain features of the JoWorld Emporium website.

You are responsible for providing accurate, complete and up-to-date information and for keeping your account details secure.

JoWorld Emporium reserves the right to suspend, restrict or terminate access to an account where we reasonably suspect fraud, misuse, false information or a breach of these Terms of Service.

4. B2B Customers

JoWorld Emporium B2B services are available to verified businesses.

As part of the B2B registration and verification process, we may request information including:

  • company or business name;
  • company registration number;
  • Tax Identification Number, TIN, Tax ID or VAT number;
  • business address;
  • contact person details;
  • business email and telephone number;
  • information about the nature of the business; and
  • other information reasonably required to verify the business.

Approval of a B2B registration request does not require JoWorld Emporium to accept every order or enter into any particular trading relationship.

JoWorld Emporium reserves the right to approve, reject, suspend or terminate B2B access where necessary for commercial, security, compliance or verification reasons.

5. JoWorld B2B Customer ID

Approved B2B customers may be issued a unique JoWorld B2B Customer ID.

This identifier may be used to identify the business customer and assist with communication between the customer and JoWorld Emporium.

The B2B Customer ID format begins with: JW-B2B-000001

Subsequent approved B2B customers may receive sequential identification numbers.

B2B customers may be asked to provide their Customer ID when contacting JoWorld Emporium through our B2B support or contact services.

A B2B Customer ID is an identification reference only. It is not a password, payment method or security credential.

6. Products and Availability

We aim to provide accurate product descriptions, images, prices and availability information on the JoWorld Emporium website.

Product colours, appearance or presentation may vary slightly from what is displayed on a screen due to photography, lighting, screen settings, manufacturing variations or other factors.

Product availability may change without prior notice.

JoWorld Emporium reserves the right to modify or discontinue products where necessary.

7. Prices

Product prices are displayed on our website in the applicable currency.

Depending on the customer’s location, delivery destination and type of transaction, additional taxes, customs duties, import charges or other fees may apply.

For B2B transactions, prices may be agreed individually and may depend on factors including:

  • order quantity;
  • product type;
  • shipping costs;
  • delivery destination;
  • commercial terms; and
  • other requirements of the transaction.

8. Orders

Placing an order constitutes an offer to purchase products from JoWorld Emporium in accordance with these Terms of Service.

JoWorld Emporium reserves the right to accept or reject an order.

We may cancel an order for reasons including:

  • product unavailability;
  • incorrect pricing or product information;
  • payment problems;
  • suspected fraud or misuse;
  • delivery restrictions;
  • legal or regulatory requirements; or
  • circumstances that prevent us from reasonably fulfilling the order.

Where payment has already been received for an order that JoWorld Emporium subsequently cancels, an appropriate refund will be processed in accordance with our applicable policies.

9. Payments

Customers must use the payment methods made available during checkout or otherwise agreed with JoWorld Emporium.

For B2B customers, additional payment arrangements or trade terms may be agreed individually.

An order may not be processed or dispatched until payment has been confirmed unless alternative payment terms have been expressly agreed.

10. Delivery

Available delivery methods and delivery costs are shown during checkout or agreed separately for B2B transactions.

Any delivery time provided is an estimate unless expressly stated otherwise.

Delivery delays may occur because of carriers, customs clearance, weather conditions, transport restrictions, regulatory requirements or other circumstances outside the reasonable control of JoWorld Emporium.

11. International Orders and Trade

JoWorld Emporium may sell and trade with customers and businesses in different countries.

Customers are responsible for checking whether products may legally be imported, purchased, sold or used in the destination country.

Depending on the agreed transaction terms, the customer may be responsible for:

  • customs duties;
  • import taxes;
  • VAT or other local taxes;
  • customs clearance fees;
  • administrative charges; and
  • other costs associated with international import or delivery.

12. Returns, Cancellations and Refunds

Returns, cancellations, refunds and complaints are subject to the relevant JoWorld Emporium policies available on our website.

Different terms may apply to B2B transactions where specific commercial terms have been agreed between JoWorld Emporium and the business customer.

Nothing in these Terms is intended to remove any legal rights that cannot lawfully be excluded.

13. B2B Suppliers

Businesses interested in supplying products to JoWorld Emporium may submit their details through our B2B channels.

Submitting a supplier enquiry or registration does not guarantee that JoWorld Emporium will enter into a business relationship or place an order.

We may request additional information including:

  • product samples;
  • wholesale prices;
  • company documents;
  • certificates;
  • product specifications;
  • production capacity;
  • delivery information; and
  • other information required to assess a potential supplier.

14. Intellectual Property

Content created by or for JoWorld Emporium, including text, graphics, logos, designs, website elements and other original materials, may be protected by applicable intellectual property laws.

Such materials must not be copied, reproduced, distributed or used commercially without appropriate permission, except where permitted by law.

Third-party trademarks, product names and other intellectual property remain the property of their respective owners.

15. Prohibited Use

You must not use the JoWorld Emporium website or services:

  • for unlawful purposes;
  • for fraudulent activity;
  • to infringe the rights of another person or business;
  • to interfere with the operation or security of the website;
  • to obtain unauthorised access to systems, accounts or data;
  • to transmit malicious software or harmful code; or
  • in any other way that breaches applicable law or these Terms of Service.

16. Liability

JoWorld Emporium takes reasonable steps to keep its website and services available, secure and accurate.

However, we cannot guarantee that the website will always operate without interruptions, delays or errors.

JoWorld Emporium’s liability is subject to applicable law and to any rights or obligations that cannot legally be excluded or limited.

17. Privacy and Business Information

Personal and business information provided to JoWorld Emporium is handled in accordance with our Privacy Policy.

Information submitted during B2B registration may be used for purposes including:

  • verifying a business;
  • managing B2B accounts;
  • processing orders;
  • providing customer support;
  • communicating with business customers;
  • preventing fraud and misuse; and
  • managing commercial relationships.

18. Changes to These Terms

JoWorld Emporium may update these Terms of Service from time to time to reflect changes to our business, website, products, services, payment methods, trading processes or legal requirements.

The current version of these Terms will be published on the JoWorld Emporium website.

Customers should review these Terms periodically.

19. Governing Law

These Terms of Service are governed by the laws applicable to JoWorld Emporium’s business operations in Nigeria, subject to any mandatory laws that apply to a particular customer or transaction.

For international transactions, mandatory consumer, commercial, tax, customs or other legal requirements in the relevant jurisdiction may also apply where required by law.

20. Contact JoWorld Emporium

If you have questions about these Terms of Service, your order or your relationship with JoWorld Emporium, please contact us through the contact options available on our website.

B2B customers may be asked to provide their JoWorld B2B Customer ID to help us identify their business account.

JoWorld Emporium
Business Name Registration No. 9579998
Lagos State, Nigeria