Returns and Refund Policy
Returns and Refund Policy
At JoWorld Emporium, we want you to be satisfied with every purchase. If you experience a problem with your order, please contact us, and we will be happy to assist you.
14-Day Return Period
Eligible products may be returned within 14 days from the date of delivery.
To qualify for a return, the product must:
- be unused and undamaged;
- be in its original packaging;
- include all labels, accessories and components supplied with it;
- be in a condition suitable for resale;
- be accompanied by valid proof of purchase.
A return must be requested and approved before the product is sent back. Products returned without prior authorisation may not be accepted.
Cosmetics and Personal Care Products
For hygiene and customer-safety reasons, cosmetics and personal care products cannot be returned or exchanged after they have been opened, used, tested, unsealed or otherwise handled in a way that prevents their safe resale.
Unopened and unused cosmetics in their original sealed packaging may be returned within 14 days of delivery, subject to the conditions stated in this policy.
This restriction does not affect the customer’s rights when a cosmetic or personal care product is defective, damaged, unsafe, incorrectly supplied or not as described.
How to Request a Return
Before returning any product, please contact us at:
Please include:
- your full name;
- order number;
- name of the product;
- reason for the return;
- photographs or video if the product is damaged, defective or incorrect.
If the return is approved, we will provide the return instructions and the appropriate return address. Please do not send any product back before receiving our approval.
Return Shipping Costs
If you are returning an eligible product because you changed your mind or ordered the wrong item, you will be responsible for the return shipping cost.
If the product is defective, damaged, unsafe, incorrectly supplied or not as described, JoWorld Emporium will cover the reasonable return shipping cost.
Original delivery charges are not normally refundable for change-of-mind returns. Where the entire order is defective, damaged, incorrect or not as described, any applicable original delivery charge will also be refunded.
Refunds
After receiving and inspecting the returned product, we will notify you whether the refund has been approved.
Approved refunds will be issued to the original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.
We reserve the right to refuse a change-of-mind return if the product is used, opened, damaged, incomplete, unsealed or returned in a condition unsuitable for resale. This does not limit the customer’s statutory rights concerning defective, unsafe or misrepresented products.
Exchanges
Requests for exchanges will be considered individually and remain subject to product availability.
Opened, used or unsealed cosmetics and personal care products cannot be exchanged for hygiene and safety reasons unless they are defective, damaged, unsafe, incorrectly supplied or not as described.
Damaged, Defective or Incorrect Products
Please contact us as soon as possible if your order arrives damaged, defective, unsafe, incomplete, incorrect or materially different from its description.
After reviewing the issue, we may offer an appropriate remedy, including replacement, exchange or refund, in accordance with applicable consumer protection requirements.
Contact
For questions concerning returns, exchanges or refunds, contact:
JoWorld Emporium
Email: infoblb@joworldemporium.com